Thank you for choosing luxebagout.top. We are committed to providing you with high-quality furniture and decor products. If you are not satisfied with your purchase, we will be happy to assist you. Please note the following Refund and Return Policy:

  1. Refund and Return Terms
    Return Period: You may request a return within 30 days of receiving your item. Late requests will not be accepted.
    Item Condition: Returned items must be unused and in their original condition, including all original packaging, tags, and accessories. Customized or personalized items are not eligible for returns.
    Defective Items: If the item you received is defective or incorrect, please contact us within 7 days of receipt and provide relevant proof so that we can assist you.
  2. Return Request
    If you would like to request a return, please follow the steps below:
    Contact Customer Service: Contact our Customer Service team via email at 375565783@qq.com or by phone at 18171410952 and provide your order number and reason for return.
    Obtaining a Return Authorization: Our team will provide you with a return authorization and return address. Please do not return items without a return authorization.
  3. Return Shipping
    Shipping Costs: Return shipping costs are generally the customer’s responsibility, unless the product is defective or we sent the wrong item. We recommend using a tracked shipping method to ensure the safe arrival of your item.
    Return Packaging: Please ensure your item is securely packaged to prevent damage during shipping.
  4. Refund Processing
    Once we receive the returned item and confirm it’s eligible for return, we will process your refund. Please note:
    Refunds will be issued to the original form of payment, and processing may take 5-10 business days.
    Initial and return shipping costs are non-refundable unless the item is defective.
  5. Exceptions
    The following items are not eligible for our Refund and Return Policy:
    Items clearly marked as “Final Sale” or “No Returns”
    Other items for which refunds are not accepted after the sale

Thank you for choosing luxebagout.top. We look forward to providing you with the best shopping experience!